We are an online retail shop, we support you every step of the way. If there is an issue, our customer service staff are ready to help you over email. We value your business!
Our readymade and wedding gowns are made at very high standards. No matter what product you choose, you can feel confident that our products are of the highest caliber.
You should be completely happy with your experience. If you have any questions about us, our products, or even shipping, get in touch!
Our Privacy Policy is based on GDPR requirements.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through modestclothingstudio.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control.
1. Personal information I collect: To fulfil your order, you must provide me with certain Personal Identifiable Information ( PII) such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a dress for example), if you contact me directly.
2. Why I Need Your Information and How I Use It: I rely on a number of legal bases to collect, use, and share your information, including:
* as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
* when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
* if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
* as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
* Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
* Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
* Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for a time period of 4 years.
5. Transfers of Personal Information Outside the EU: I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
6. Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.
I describe these rights below:
* Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
* Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
* Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
* Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
If you have any questions or concerns, you may contact me at the following email address:
England, United Kingdom
info@modestclothingstudio.com Modestclothingstudio@gmail.com
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Returns & exchanges:
I gladly accept returns and exchanges for most off the shelf items
Just contact me within: 7 days of delivery
Dispatch returns back to me within: 14 days of delivery
Cancellations:
Please contact me within 24 hours if you have any problems with your order or wish to cancel the order.
EU right of withdrawal / cancellation:
Buyers in the EU have the right to withdraw (cancel or return) an order within 14 days of delivery unless its a made to measure custom order
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalised orders e.g. made to measure custom sized dresses or abayas or altered items on customer requests
• Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition and packaging, the buyer is responsible for any loss in value
Delivery
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for delays due to customs.
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